Terms & Policies

 

CANCELLATION POLICY:

A missed appointment affects : you, the instructor, your DUO partner and the person who wants the time set aside for you.
For the livelihood of my business, a cancellation policy must be enforced.

  • ALL studio sessions, including massages, 1:1 sessions, Duo sessions and Quad group classes & workshops: 24-hour cancellation policy.

  • The full fee will be charged if you do not cancel appropriately prior or are a no-show.

  • Regarding vacations, other appointments, and work commitments, I apologise, but I will not hold your studio-purchased blocks for any longer than the eight-consecutive-week expiry.

  • Regular weekly time slots require a Pre-purchase a minimum Block of 4 sessions to hold your regular time slot.

  • If you miss classes & sessions due to sudden illness or emergencies, we must discuss this. In this case, I will try to arrange another makeup session within the same term (subject to availability). However there are no DUO makeups, in this case you must pay an upgrade to a 1:1 session.

I kindly ask that all clients follow these guidelines.

ONE-on-one & DUO Cancellation Policy:

If you are unable to attend your One-on-One/DUO session for any reason—whether due to illness, other appointments, vacations, or emergencies—you may:

  • Cancel up to 24 Hours Prior: You can cancel up to 24 hours before your scheduled session and arrange to make up the appointment when space allows. Failure to cancel 24 hours before your session will result in forfeiting the full fee of your session.

  • There are no DUO make-up sessions. If you cancel, there is no DUO option make up session. If the other person cancels, they must either agree to forfeit their session or they may choose to attend a 1:1 session at an extra fee which is equal to the student 1:1 rate of $110.

Please note:

  • Fixed Commitment: By booking a One-on-One or DUO space, you commit to the agreed schedule, ensuring consistency and availability for both of us.

  • Agreement Required: Booking a 4 or 8-week One-on-One space with me is an agreement to these terms.

  • If you need a casual attendance with flexibility these can be arranged when appointments are available

Your commitment is crucial to maintaining a consistent and productive schedule. Thank you for your understanding and cooperation.

ONE-on-one & DUO Booking Policy:

When booking a One-on-One or DUO regular time/day space during my 8-week teaching term, you must agree to a minimum fixed 4-8week block. This can consist of one or two blocks of 4 weeks; payment is required in advance to secure your place. Commitment to a One-on-One /DUO session is a commitment to my schedule and income.

One-on-one & Cancellation Policy:

CHECK-IN:

Please fill out one of our registration forms so that we can contact you to discuss the most optimal sessions and classes for your own personal needs.

MEDICAL CONCERNS:

If you have any specific health or medical concerns please let us know as we are educated to offer modifications, guidance and can assist you attend the most appropriate movement sessions and classes for your own personal needs.


FACILITIES:

Hara Beyond Movement Studio is a fully equipped Pilates Studio, GYROTONIC® Method studio, Yoga and movement space, and massage clinic. I provide massage, movement instruction in both one on one, duo and personalised group settings.

I am fully trained and certified in all the modalities offered.